Adaptix Strength Support

We're here to help. Most questions are answered below — if you're still stuck, email us and we'll get back to you.

Basic troubleshooting

• Can't sign in? Make sure you're using the same method (email, Google, or Apple) you originally signed up with. You can link additional sign-in methods in Settings → Linked accounts. For a forgotten password, use "Forgot password" on the sign-in screen.
• Workouts or progress not syncing? Confirm you have an internet connection, then fully close and reopen the app. Your data is stored against your account, so signing back in restores it.
• Restore a purchase? Go to Settings → Manage Subscription and tap Restore purchases. Restores use the App Store / Google Play account that made the original purchase.
• Notifications not arriving? Check that notifications are enabled for Adaptix Strength in your device Settings, and review your reminder preferences in Settings → Notifications.
• Apple Health / Health Connect not connecting? Open Settings → Health Data and re-grant permissions. On iOS you can also review access under the system Health app's Sharing settings.

Subscriptions & billing

Adaptix Strength subscriptions are billed and managed by the App Store or Google Play — not by us directly.

• View, change, or cancel: manage your plan on the App Store (iOS) or Google Play (Android). Cancelling stops the next renewal; you keep access until the current period ends.
• Refunds are handled by Apple or Google under their policies. For anything else, email us at support@adaptixstrength.com.

Account & data

You can pause your account or delete it and all associated data at any time. In the app, go to Settings → Pause or Delete Account. You can also request permanent deletion from the web at adaptixstrength.com/delete-account.